Privacy Policy

1. Information We Collect

1.1 Personal Information You Provide

We collect personal information that you voluntarily provide to us when you:

• Request quotes or estimates for home improvement projects
• Fill out forms on our website
• Contact us via email, phone, or contact forms
• Subscribe to our newsletter or marketing communications
• Participate in surveys or promotions

This information may include:

• Contact Information: Name, email address, phone number, mailing address
• Project Information: Project type, location (zip code, city, state), project timeline, property details
• Property Information: Property ownership status, property type (residential/commercial)
• Communication Preferences: Marketing preferences, communication opt-ins

1.2 Information Automatically Collected

When you visit our website, we automatically collect certain information about your device and browsing behavior:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, time spent on pages, links clicked, referring website
• Location Data: General geographic location based on IP address
• Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies

1.3 Third-Party Information

We may receive information about you from third-party sources, including:

• Data providers and marketing partners
• Public databases and records
• Social media platforms (if you interact with us through social media)
• Analytics and advertising networks

2. How We Use Your Information

We use the information we collect for the following purposes:

2.1 Providing Our Services

• Matching you with appropriate contractors in our network
• Processing and responding to your quote requests
• Facilitating communication between you and contractors
• Providing customer support and responding to inquiries

2.2 Communication

• Sending you information about your requests and our services
• Contacting you about your project via phone, email, or text message
• Sending promotional materials, newsletters, and marketing communications (with your consent)
• Providing important updates about our services or policies

2.3 Improving Our Services

• Analyzing how visitors use our website to improve functionality and user experience
• Conducting research and analytics to better understand our users' needs
• Testing new features and improvements
• Preventing fraud and enhancing security

2.4 Marketing and Advertising

• Displaying targeted advertisements on our website and third-party platforms
• Measuring the effectiveness of our marketing campaigns
• Retargeting visitors who have previously interacted with our website

2.5 Legal Compliance

• Complying with applicable laws, regulations, and legal processes
• Protecting our rights, property, and safety, and that of our users
• Enforcing our Terms and Conditions and other policies
• Responding to government requests and legal proceedings

3. How We Share Your Information

3.1 Sharing with Contractors

The primary purpose of our service is to connect you with contractors who can help with your home improvement project. When you submit a request, we share your information with contractors in our network who service your area and specialize in your project type. This may include your name, contact information, project details, and property location.

3.2 Service Providers and Business Partners

We may share your information with trusted third-party service providers who assist us in operating our website and providing our services:

• Technology Providers: Hosting, database management, analytics, and security services
• Marketing Partners: Email marketing, advertising networks, and marketing automation platforms
• Communication Services: Phone service providers, SMS platforms, and customer relationship management (CRM) systems
• Lead Verification Services: Third parties that help verify contact information and assess lead quality

3.3 Advertising and Analytics Partners

We work with third-party advertising and analytics companies that use cookies and similar technologies to collect information about your use of our website and other websites. This information is used to provide targeted advertising and measure the effectiveness of advertising campaigns.

3.4 Business Transfers

In the event that Best Remodel is involved in a merger, acquisition, sale of assets, bankruptcy, or reorganization, your personal information may be transferred or sold as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or use of your personal information.

3.5 Legal Requirements

We may disclose your information if required to do so by law or in response to:

• Valid legal processes (subpoenas, court orders, etc.)
• Government or regulatory requests
• Situations involving potential threats to public safety or security
• Protection of our rights, property, or safety

4. Cookies and Tracking Technologies

We use cookies, web beacons, pixels, and similar tracking technologies to collect information about your browsing activities.

4.1 Types of Cookies We Use

• Essential Cookies: Necessary for the website to function properly
• Performance Cookies: Help us understand how visitors interact with our website
• Functional Cookies: Remember your preferences and settings
• Advertising Cookies: Used to deliver relevant advertisements and measure campaign effectiveness

4.2 Managing Cookies

Most web browsers allow you to control cookies through their settings. However, disabling cookies may limit your ability to use certain features of our website. For more information about managing cookies, visit your browser's help section.

5. TCPA Acknowledgement

• Your consent is not required as a condition of purchasing any goods or services
• You may receive calls from multiple contractors regarding your project
• Standard message and data rates may apply to text messages
• You can revoke this consent at any time by contacting us at info@bestremodel.com

6. Your Privacy Rights and Choices

6.1 Opt-Out of Marketing Communications

You can opt out of receiving marketing emails from us by:

• Clicking the "unsubscribe" link in any marketing email you receive
• Sending an email to info@bestremodel.com with "Unsubscribe" in the subject line
• Calling us at (877) 317-9044

6.2 Opt-Out of Phone and Text Communications

To stop receiving phone calls or text messages from Best Remodel, contact us at:

• Email: info@bestremodel.com
• Phone: (877) 317-9044
• Reply "STOP" to any text message

Please allow up to 10 business days for your request to be processed.

6.3 Access and Correction

You have the right to:

• Access the personal information we hold about you
• Request corrections to inaccurate or incomplete information
• Request deletion of your personal information (subject to legal obligations)

To exercise these rights, contact us at info@bestremodel.com.

6.4 Do Not Track

Some web browsers have a "Do Not Track" (DNT) feature that signals to websites that you do not want your online activities tracked. Our website does not currently respond to DNT signals.

7. Data Security

We implement reasonable technical, administrative, and physical security measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include:

• Secure socket layer (SSL) encryption for data transmission
• Regular security audits and vulnerability assessments
• Access controls and authentication procedures
• Employee training on data privacy and security
• Monitoring for fraud, abuse, and unauthorized access

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. Retention periods vary depending on:

• The nature of the information collected
• The purpose for which it was collected
• Legal, regulatory, or operational requirements
• Whether you have an ongoing relationship with us

When we no longer need your personal information, we will securely delete or anonymize it in accordance with applicable laws and regulations.

9. Children's Privacy

Our services are not directed to children under the age of 18, and we do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information as soon as possible.

If you believe we have collected information from a child, please contact us immediately at info@bestremodel.com.

10. Third-Party Websites and Services

Our website may contain links to third-party websites, services, or applications that are not owned or controlled by Best Remodel. This Privacy Policy does not apply to those third-party sites. We are not responsible for the privacy practices or content of third-party websites.

We encourage you to review the privacy policies of any third-party websites or services before providing them with your personal information.

11. California Residents - Your Privacy Rights

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA). For detailed information about your California privacy rights and how to exercise them, please visit our California Privacy Notice.

12. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. When we make changes, we will update the "Last Updated" date at the top of this page. Material changes will be communicated by:

• Posting a prominent notice on our website
• Sending an email to registered users (if applicable)
• Other appropriate means as required by law

Your continued use of our website and services after any changes to this Privacy Policy constitutes your acceptance of the updated policy.

13. International Users

Our services are operated in the United States. If you are accessing our website from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where our servers and databases are located.

By using our services, you consent to the transfer of your information to the United States and acknowledge that data protection laws in the United States may differ from those in your country of residence.