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California Privacy Rights (CCPA)

Last Updated: January 2025

This California Consumer Privacy Act Notice ("CCPA Notice") applies to California residents and supplements the information in our Privacy Policy. This notice explains your rights under the California Consumer Privacy Act ("CCPA") and how to exercise those rights.

Best Remodel is committed to protecting the privacy of California residents and complying with all applicable California privacy laws.

1. Personal Information We Collect

We collect and have collected the following categories of personal information from California consumers within the last 12 months. The table below details the categories of personal information, sources, purposes, and third parties with whom we share this information.

Category of Personal Information Sources Business Purpose Third Parties
Identifiers

Name, email, phone number, IP address, mailing address, account name

Directly from you; authentication partners; payment vendors Service delivery; transaction processing; research & development; security; fraud prevention; marketing Affiliates; contractors; service vendors
Personal Records

Name, contact information, project details

Directly from you; authentication partners Service delivery; transaction processing; quality assurance; security Affiliates; contractors; service vendors
Consumer Characteristics

Demographic information, homeowner status

Directly from you; data enrichment tools Service delivery; marketing; personalization Service vendors; marketing partners
Commercial Information

Service requests, project details, transaction history

Directly from you; payment vendors Service delivery; transaction processing; quality assurance; fraud prevention Affiliates; contractors; service vendors
Internet/Network Activity

Browsing history, interaction with our website

Directly from you; analytics partners; advertising partners Service improvement; marketing; advertising effectiveness; security Analytics vendors; advertising networks
Geolocation Data

Physical location, IP-based location, zip code

Directly from you; device information Contractor matching; service delivery; fraud prevention Contractors; service vendors
Sensory Data

Call recordings (customer service)

Directly from you Quality assurance; training; dispute resolution Service vendors
Inferences

Preferences, interests, likelihood of service interest

Data management providers; internal systems Marketing; personalization; service improvement Marketing vendors; analytics providers

2. Sale of Personal Information

We Do Not Sell Your Personal Information:

Best Remodel does not "sell" personal information as defined by the CCPA. We share your information with contractors and service providers to fulfill your service requests, but this does not constitute a "sale" under California law.

However, we want to be transparent: some third-party cookies and tracking technologies on our website may be characterized as a "sale" under the broad CCPA definition. You can control browser-based cookies through your browser settings.

3. Your California Privacy Rights

As a California resident, you have the following rights under the CCPA:

3.1 Right to Know

You have the right to request that we disclose:

3.2 Right to Delete

You have the right to request that we delete personal information we have collected from you, subject to certain exceptions. Please note that we may retain certain information as permitted by law, such as for legal compliance, fraud prevention, or to complete transactions you requested.

3.3 Right to Opt-Out of Sale

While we do not sell personal information in the traditional sense, you have the right to opt out of any future sales of your personal information. Since we do not currently sell personal information, no action is required from you.

3.4 Right to Non-Discrimination

You have the right not to receive discriminatory treatment for exercising your CCPA privacy rights. We will not:

Financial Incentives:

We may offer financial incentives for the collection and use of your personal information. These programs are entirely optional, and you can opt in or opt out at any time. Any material aspects will be explained in the program terms.

4. How to Exercise Your Rights

4.1 Submitting a Request

To exercise your rights to know or delete, you may submit a verifiable consumer request by:

4.2 Verification Process

To protect your privacy, we must verify your identity before responding to your request. The verification process will require you to provide:

4.3 Authorized Agents

You may designate an authorized agent to submit requests on your behalf. The authorized agent must:

4.4 Response Timing

We will respond to verifiable consumer requests within 45 days of receipt. If we need more time (up to 90 days total), we will inform you of the reason and extension period in writing.

5. Limitations on Requests

You may submit requests to know twice in a 12-month period. We may deny certain requests if:

We will typically not charge a fee for processing your requests. However, we may charge a reasonable fee or refuse to act on a request if it is excessive, repetitive, or manifestly unfounded.

6. Additional Information for California Residents

6.1 Shine the Light Law

Under California Civil Code Section 1798.83 ("Shine the Light" law), California residents may request information about our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, contact us at info@bestremodel.com.

6.2 Do Not Track Signals

Some browsers transmit "Do Not Track" signals. Currently, there is no industry consensus on how to respond to these signals. Our website does not currently respond to Do Not Track signals, but we will update this notice if industry standards develop.

6.3 Minors Under 16

We do not knowingly sell the personal information of minors under 16 years of age. Our services are not directed to individuals under 18 years of age.

7. Changes to This Notice

We reserve the right to update this CCPA Notice at any time. Changes will be posted on this page with an updated "Last Updated" date. Material changes will be communicated through prominent notice on our website or via email.

We encourage California residents to review this notice periodically to stay informed about how we protect your personal information.

Questions About Your California Privacy Rights?

If you have questions about this CCPA Notice or would like to exercise your rights, please contact us:

Email: info@bestremodel.com
Phone: (877) 317-9044

Best Remodel
Attention: California Privacy Rights
We are committed to protecting your privacy rights.