California Privacy Rights (CCPA)
Last Updated: January 2025
This California Consumer Privacy Act Notice ("CCPA Notice") applies to California residents and supplements the information in our Privacy Policy. This notice explains your rights under the California Consumer Privacy Act ("CCPA") and how to exercise those rights.
Best Remodel is committed to protecting the privacy of California residents and complying with all applicable California privacy laws.
1. Personal Information We Collect
We collect and have collected the following categories of personal information from California consumers within the last 12 months. The table below details the categories of personal information, sources, purposes, and third parties with whom we share this information.
| Category of Personal Information | Sources | Business Purpose | Third Parties |
|---|---|---|---|
IdentifiersName, email, phone number, IP address, mailing address, account name |
Directly from you; authentication partners; payment vendors | Service delivery; transaction processing; research & development; security; fraud prevention; marketing | Affiliates; contractors; service vendors |
Personal RecordsName, contact information, project details |
Directly from you; authentication partners | Service delivery; transaction processing; quality assurance; security | Affiliates; contractors; service vendors |
Consumer CharacteristicsDemographic information, homeowner status |
Directly from you; data enrichment tools | Service delivery; marketing; personalization | Service vendors; marketing partners |
Commercial InformationService requests, project details, transaction history |
Directly from you; payment vendors | Service delivery; transaction processing; quality assurance; fraud prevention | Affiliates; contractors; service vendors |
Internet/Network ActivityBrowsing history, interaction with our website |
Directly from you; analytics partners; advertising partners | Service improvement; marketing; advertising effectiveness; security | Analytics vendors; advertising networks |
Geolocation DataPhysical location, IP-based location, zip code |
Directly from you; device information | Contractor matching; service delivery; fraud prevention | Contractors; service vendors |
Sensory DataCall recordings (customer service) |
Directly from you | Quality assurance; training; dispute resolution | Service vendors |
InferencesPreferences, interests, likelihood of service interest |
Data management providers; internal systems | Marketing; personalization; service improvement | Marketing vendors; analytics providers |
2. Sale of Personal Information
Best Remodel does not "sell" personal information as defined by the CCPA. We share your information with contractors and service providers to fulfill your service requests, but this does not constitute a "sale" under California law.
However, we want to be transparent: some third-party cookies and tracking technologies on our website may be characterized as a "sale" under the broad CCPA definition. You can control browser-based cookies through your browser settings.
3. Your California Privacy Rights
As a California resident, you have the following rights under the CCPA:
3.1 Right to Know
You have the right to request that we disclose:
- The categories of personal information we have collected about you
- The categories of sources from which we collected your personal information
- The business or commercial purpose for collecting your personal information
- The categories of third parties with whom we share your personal information
- The specific pieces of personal information we have collected about you
3.2 Right to Delete
You have the right to request that we delete personal information we have collected from you, subject to certain exceptions. Please note that we may retain certain information as permitted by law, such as for legal compliance, fraud prevention, or to complete transactions you requested.
3.3 Right to Opt-Out of Sale
While we do not sell personal information in the traditional sense, you have the right to opt out of any future sales of your personal information. Since we do not currently sell personal information, no action is required from you.
3.4 Right to Non-Discrimination
You have the right not to receive discriminatory treatment for exercising your CCPA privacy rights. We will not:
- Deny you goods or services
- Charge different prices or rates for goods or services
- Provide a different level or quality of goods or services
- Suggest that you will receive different prices, rates, levels, or quality of goods or services
We may offer financial incentives for the collection and use of your personal information. These programs are entirely optional, and you can opt in or opt out at any time. Any material aspects will be explained in the program terms.
4. How to Exercise Your Rights
4.1 Submitting a Request
To exercise your rights to know or delete, you may submit a verifiable consumer request by:
- Email: info@bestremodel.com
- Phone: (877) 317-9044
4.2 Verification Process
To protect your privacy, we must verify your identity before responding to your request. The verification process will require you to provide:
- Your name and email address used with our service
- Additional information to match against our records
- For requests to know specific pieces of personal information, we may require additional verification
4.3 Authorized Agents
You may designate an authorized agent to submit requests on your behalf. The authorized agent must:
- Provide proof of authorization (power of attorney or signed permission)
- Verify their own identity with us
- We may require you to verify your identity directly with us
4.4 Response Timing
We will respond to verifiable consumer requests within 45 days of receipt. If we need more time (up to 90 days total), we will inform you of the reason and extension period in writing.
5. Limitations on Requests
You may submit requests to know twice in a 12-month period. We may deny certain requests if:
- We cannot verify your identity or authority to make the request
- The request is excessive, repetitive, or manifestly unfounded
- The information is not sufficiently associated with you for us to verify it relates to you
- An exception under CCPA applies (e.g., legal obligations require us to retain information)
We will typically not charge a fee for processing your requests. However, we may charge a reasonable fee or refuse to act on a request if it is excessive, repetitive, or manifestly unfounded.
6. Additional Information for California Residents
6.1 Shine the Light Law
Under California Civil Code Section 1798.83 ("Shine the Light" law), California residents may request information about our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, contact us at info@bestremodel.com.
6.2 Do Not Track Signals
Some browsers transmit "Do Not Track" signals. Currently, there is no industry consensus on how to respond to these signals. Our website does not currently respond to Do Not Track signals, but we will update this notice if industry standards develop.
6.3 Minors Under 16
We do not knowingly sell the personal information of minors under 16 years of age. Our services are not directed to individuals under 18 years of age.
7. Changes to This Notice
We reserve the right to update this CCPA Notice at any time. Changes will be posted on this page with an updated "Last Updated" date. Material changes will be communicated through prominent notice on our website or via email.
We encourage California residents to review this notice periodically to stay informed about how we protect your personal information.
Questions About Your California Privacy Rights?
If you have questions about this CCPA Notice or would like to exercise your rights, please contact us:
Email: info@bestremodel.com
Phone: (877) 317-9044
Best Remodel
Attention: California Privacy Rights
We are committed to protecting your privacy rights.